I stopped by the bank yesterday to get some US money for my wife. She went to Minneapolis for the weekend to attend the Women of Faith conference. I rarely go into the bank as I do everything over internet banking or at an ATM. When I got into line, there was three tellers and each one had a customer. The teller in the business line was free so she called me over. That alone counts as good service. Anyway, when she punched in the transaction, the exchange rate came up as exactly even. The teller was friendly and commented on how she’d never seen it exactly even. She said that lately its been a few cents either way and joked that I should win a prize. She went off to get my US bills and when she came back she brought a free pen as my “prize”. For the most part, she was just doing her job, but the extra little touches like calling me over and giving me a pen really impressed me. That’s the kind of customer service I like. I’ve been a customer at most of the major Canadian banks and, so far, TD Canada Trust has given me the best service. Its not even a specific branch, they all seem to be good. Good enough that I had to write about it.

- Dave